Green flags
- The task occurs frequently and follows a recognisable pattern.
- Inputs are digital, consistent and legally available.
- A person can explain the rules without saying “you just know.”
- Correct and incorrect outputs can be distinguished.
- Failures can be reversed without serious harm.
Red flags
- The underlying process changes every week.
- The task requires delicate judgement or relationship context.
- Nobody owns the process.
- There is no way to audit what happened.
- A mistake could create legal, financial or safety consequences.
Run the smallest pilot
Start with one user, one workflow and one month of real examples. Keep approval with a human. Compare the pilot with the old process using time, error rate and completion rate.
Score the opportunity
Five green flags and no serious red flags: pilot it. Mixed result: simplify the process first. A consequential, irreversible failure mode: keep a qualified human in control.